Returns
Right of withdrawal & refunds
Because the goods are live flowers, refund rules are more specific than for a standard online shop. Three scenarios:
1. Before preparation (≥ 4 hours to delivery)
Full refund on the original payment method. No deductions. Processing time 5 business days.
2. After preparation, before delivery
Refund minus the cost of flowers (typically 30–50% of the order). The exact figure depends on the bouquet and is confirmed by a manager.
3. After delivery
Right of withdrawal does not apply under Art. 57 of the Bulgarian Consumer Protection Act. For quality issues — see the "Freshness guarantee" page.
Refund processing time
5 business days to the original payment method. Bank transfer — up to 7 business days.
How to request a refund
Reach us on your messenger of choice or info@mireya.bg with the order number. A contact form is coming soon.